Shipping


The e-commerce site www.lorevankeer.comis the online site belonging to Lore Van Keer BVBA,
whose registered offices are at Hoogstraat 9-1861 Wolvertem- registration no.: BE0578 912 727, tel. 0471 68 31 16

DELIVERY TIME
Your order will be processed and shipped within 48hours, during business days. Please note that if the design(s) you have ordered are no longer in stock,
a new one / new ones will be made in our atelier especially for you. In that case the delivery will be delivered within 4 weeks.
When items are in stock, orders should arrive within 10 workdays after we have received payment, but may vary depending on the order & destination.
Lore Van Keer is not responsible for any delays of your package during delivery, Lore Van Keer has no control over this. By placing an order with us,
you accept the risk that your package may be delayed during shipment.

IMPORT TAKS
When ordering goods from Lore Van Keer for international deliveries you may be subject to import duties and/or taxes that apply to your country,
Lore Van Keer is not responsible for any charges that are incurred from customs/duties whatsoever.
Any additional charges for customs clearance are considered outside of our control and Lore Van Keer cannot predict the value of what these charges may be.
For further information on custom and excise policies in your country, please contact your local customs office.

REFUNDS & EXCHANGES
Lore Van Keer will accept your returned merchandise, please contact us by email (info@lorevankeer.com) before you return your item(s).
You can return item(s) within 14 days at your own expense (non-used item(s) in new condition). Both the returned item(s) and the packaging have to be in unused,
unworn and undamaged. If the package is damaged we will charge a fee of at least 15% of the value of the merchandise. 

Items can be returned to the following adress: Hoogstraat 9, 1861 Wolvertem, Belgium
We are not responsible for any additional costs. 
Once we have received the package we can arrange an exchange or a refund (excluding shipping costs, refunded within 30 days). 

PAYMENT METHODS
Purchases made through the Lore Van Keer online store are secured through trusted internet payment. We accept Bancontact,
Visa, Mastercard& Paypal. All personal contact information transmitted to us will not be shared, sold or solicited.

LOST OR DAMAGED ITEMS
You understand and agree that Lore Van Keer shall not be liable for any direct or indirect damages done by any of the services we provide.
All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company.

AVAILABILITY
Each design is handcrafted in our own atelier, so please note that if the item(s) you have ordered are no longer in stock, it can take up to 3 weeks to make and ship the design(s)..
Lorevankeer.com will try to inform you as soon as possible when this occurs and give you alternative options if possible.

 

 

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